Ticket Policies

Symphony Box Office

BOX OFFICE HOURS

Monday - Thursday | 10am - 4pm
Monday - Friday | 10am - 5pm (Concert Weeks)

PHONE | 316.267.7658
ONLINE 24/7 | All taxes & fees are included in the price of your ticket - the price you see is the price you pay!
IN PERSON | Second Floor of Century II Concert Hall, Suite 207

 

Health & Safety: What to Expect

At the Wichita Symphony, we know we're BETTER TOGETHER, ONCE AGAIN! We would like to extend our gratitude to our patrons for their understanding and adaptability over the last two years. We're glad to welcome you back into the Concert Hall, and are doing everything we can to do so as safely as possible. Our first priority is to protect the health and safety of our patrons, musicians, staff, and volunteers, while still providing a high-quality live concert experience. 

As of March 16, 2022, audience members will continue to be required to wear a cloth or disposable face mask over the mouth and nose whenever indoors for Wichita Symphony performances. Clear face shields are not acceptable. However, proof of vaccination/negative COVID-19 test is no longer required for attendance at Symphony performances, as was the case earlier in the season. 

Hand sanitizer dispensers will continue to be located throughout the Century II lobby, and venue staff  will continue the heightened sanitization procedures put in place at the onset of the pandemic. 

PUBLIC UPDATES

Next Season: Health & Safety

Health & Safety standards for the 2022-2023 season will be announced in August 2022. 

Fees

Fees and sales tax are included in the price of your ticket. There are no added fees, regardless of delivery or order method. 

Refund Policy

All sales are final and tickets are non-refundable. No exceptions.*

*If you fall ill and are unable to attend the performance, please stay home and get better soon! Call the box office at 316.267.7658 to notify us, before the performance begins, and we will work through options with you. If we do not answer please leave a voicemail, we will return your call the next business day.

Can't Use Your Ticket?

If you can’t attend a concert and you’re unable to find someone to use your ticket(s), you may exchange into another concert date (see below), or donate your ticket(s) back to the Symphony no later than 5pm on Friday of the concert weekend. We will issue a tax-deductible receipt for your donation. We’ll make every effort to re-sell your unused ticket. Please give us as much notice as possible. Some restrictions may apply.

If you fall ill the day of the performance, please call the Symphony Box Office at 316.267.7658. If we do not answer, please leave a voicemail with your name and phone number, and we will call you the next business day to make arrangements.

We are unable to accept unused tickets as donations after the concert has begun.

Lost Your Ticket?

No problem. We’ll reprint one for you at no charge. You can call the Symphony Box Office at 316.267.7658 and we will hold it at will call, or you can go to the "Ticket Reprint" window when you arrive at the performance.

Exchanges

We understand that last-minute things come up, or a business trip gets scheduled out of town. If you are exchanging into a concert with higher ticket prices, you will be expected to pay the additional cost of the ticket. We will seat you as close to your original seat as possible. Some restrictions may apply.

Tickets will not be exchanged after the concert start time. Please call prior to the concert and leave a voicemail if we are unable to answer.

Discounted Tickets

Flex Vouchers

Our December "snowflake special" deal of four (4) flex vouchers for just $99 are good for any regular Symphony concert! At such a great price, some restrictions apply to flex voucher usage & redemption:

- Vouchers can only be redeemed for tickets Monday - Friday the week of your selected concert.
- Vouchers cannot be redeemed at the door.
- Vouchers may not be redeemed in Section A or Section F.
- Restrictions apply on any concert labeled "Special Event."
- Vouchers expire one year from purchase (December 2022).

Please call 316.267.7658 to redeem your vouchers the week of your selected concert or with any questions. 

Please note: Wichita Symphony Flex Vouchers are only available to purchase for a limited time during the month of December.

Student Discounts

Student Tickets may be purchased by phone at 316.267.7658, or at the walk-up windows before the concert. One ticket will be issued per valid student ID. All student tickets will be held at Will Call until a valid student ID is produced in person. Seat change requests will not be accommodated on the day of the concert.

Military Discounts

A 10% discount for all regular season concerts is available with a valid military ID, subject to availability. Please call the Box Office at 316.267.7658 for more information.

Group Discounts

For regular season concerts we offer a 10% discount for groups of 10+.

Please contact the box office at 316.267.7658, or email Nina at nlonghofer@wso.org, to arrange for group tickets.

Children at the Symphony

Children who are mature enough to sit quietly during a concert, without disturbing their neighbors, are welcome to attend Wichita Symphony performances.  We recommend patrons with young children purchase seats near the aisle in case a restless child needs to be taken out of the concert hall during the performance. The Wichita Symphony reserves the right to ask any individuals who are disrupting fellow patrons or the concert setting to leave the hall.

All attendees, regardless of age, must have a ticket to attend the Wichita Symphony.

If you have any questions, please contact us.

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