Ticket Policies

Symphony Box Office


Monday - Friday | 10 AM - 4 PM
Monday - Friday | 10 AM - 5 PM (Concert Weeks)

PHONE | 316.267.7658
ONLINE 24/7 | All taxes & fees are included in the price of your ticket - the price you see is the price you pay!
IN PERSON | Second Floor of Century II Concert Hall, Suite 207


The price you see is the price you pay. All ticketing & facility fees and sales tax are included in the price of your ticket. There are no added fees, regardless of delivery or order method.

Refund Policy

All sales are final and tickets are non-refundable. No exceptions.*

*If you fall ill and are unable to attend the performance, please stay home and get better soon! Call the box office at 316.267.7658 to notify us, before the performance begins, and we will work through options with you. If we do not answer please leave a voicemail, we will return your call the next business day.

Can't Use Your Ticket?

If you can’t attend a concert and you’re unable to find someone to use your ticket(s), you may exchange into another concert date (see below), or donate your ticket(s) back to the Symphony no later than 5 PM on Friday of the concert weekend. We will issue a tax-deductible receipt for your donation. We’ll make every effort to re-sell your unused ticket. Please give us as much notice as possible. Some restrictions may apply.

If you fall ill the day of the performance, please call the Symphony Box Office at 316.267.7658. If we do not answer, please leave a voicemail with your name and phone number, and we will call you the next business day to make arrangements.

We are unable to accept unused tickets as donations after the concert has begun.

Lost Your Ticket?

No problem. We’ll reprint one for you at no charge. You can call the Symphony Box Office at 316.267.7658 and we will hold it at will call, or you can go to the "Ticket Reprint" window when you arrive at the performance.


We understand that last-minute things come up, or a business trip gets scheduled out of town. If you are exchanging into a concert with higher ticket prices, you will be expected to pay the additional cost of the ticket. We will seat you as close to your original seat as possible. Some restrictions may apply.

Tickets will not be exchanged after the concert start time. Please call prior to the concert and leave a voicemail if we are unable to answer.

Discounted Tickets

Flex Vouchers

Our December "snowflake special" deal of four (4) flex vouchers for just $99 are good for any regular Symphony concert! At such a great price, some restrictions apply to flex voucher usage & redemption:

- Vouchers can only be redeemed for tickets Monday - Friday the week of your selected concert.
- Vouchers cannot be redeemed at the door.
- Vouchers may not be redeemed in Section A or Section E.
- Restrictions apply on any concert labeled "Special Event."
- Vouchers expire one year from purchase (December 2023).

Please call 316.267.7658 to redeem your vouchers the week of your selected concert or with any questions. 

In the event a concert approaches sellout before flex vouchers can be redeemed, the WSO Box Office will contact you with options to ensure you get tickets to your desired concerts.

Please note: Wichita Symphony Flex Vouchers are only available to purchase for a limited time during the month of December.

Student Discounts

Student Tickets may be purchased at any time ONLINE, by phone at 316.267.7658, or at the walk-up windows before the concert. One ticket per valid full-time student. Seat change requests will not be accommodated on the day of the concert.

Military Discounts

A 10% discount for all regular season concerts is available with a valid military ID. Subject to availability, not applicable in Section E. Please call the Box Office at 316.267.7658 for more information.

Senior Discounts

A 10% discount for all regular season concerts is available for those 65+. Subject to availability, not applicable in Section E. Please call the Box Office at 316.267.7658 for more information.

Group Discounts

For regular season concerts we offer a 10% discount for groups of 10+.

Please contact the box office at 316.267.7658, or email Micaela at mheinricharndt@wso.org, to arrange for group tickets.

Children at the Symphony

Children who are mature enough to sit quietly during a concert, without disturbing their neighbors, are welcome to attend Wichita Symphony performances.  We recommend patrons with young children purchase seats near the aisle in case a restless child needs to be taken out of the concert hall during the performance. The Wichita Symphony reserves the right to ask any individuals who are disrupting fellow patrons or the concert setting to leave the hall.

All attendees, regardless of age, must have a ticket to attend the Wichita Symphony.

If you have any questions, please contact us.

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